PT Sunday Insurance Indonesia Website Privacy Policy

PT Sunday Insurance Indonesia (hereinafter referred to as “Sunday”, “The Company”, “we”, or “us”) recognises the importance of protecting your privacy. Therefore, Sunday and all of its subsidiaries are committed to maintaining the security and confidentiality of any information provided by you to Sunday. The company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on the website sundayinsurance.co.id immediately. This data privacy statement explains what personal data we will collect from you through our website, how we use your personal data, how do we share your personal data, whom do we share your data with, and how do we ensure the protection and confidentiality of your personal data. The terms and conditions for personal data collection here are applied to all Sunday’s users and prospects. Data collection can be done through the act of requesting an insurance quote, the act of signing an insurance contract or any type of contracts, the act of requesting any inquiry about our products or services, corporates sales, market survey, investor relations, customer relations, customer services, and any type of services provided by Sunday. The terms and conditions here are also applied to any users of Sunday’s mobile application as well as any conversations made with, or any emails and mails sent to, Sunday’s employees and any third party affiliates such as our sales agents, our service providers, and any websites operated by Sunday.

• Collection of personal information

  PT Sunday Insurance Indonesia (hereinafter referred to as “Sunday”, “The Company”, “we”, or “us”) recognises the importance of protecting your privacy. Therefore, Sunday and all of its subsidiaries are committed to maintaining the security and confidentiality of any information provided by you to Sunday. The company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on the website sundayinsurance.co.id immediately.

  • Personal Information such as your picture, your face shape, your gender, your date of birth, your age, your ethnicity, and your nationality.

  • Contact Information such as your address, your email, and your phone number.

  • Asset and Property Information needed for insurance claims such as your vehicle details, vehicle ID, vehicle registration plate, home address, land title deeds, and any machine or equipment specifications.

  • Transactions Information such as credit card or debit card information including card holder name, card number, issuing country, expiration date, and its linked account information.

  • Health-related Information such as weight, height, health check-up results, claims history, hospital service usage information at hospitals in and out inside and outside our network, and any medical records or applications forms.

  • Technical Information such as IP address.

  • Any information provided by or any activities done on our mobile application or on our partner’s website such as the location of your mobile device or the details of your mobile device. This information may be used by us for improving our services or for any market research done by us. You may choose to not provide us with any personal information sent from your mobile device or turn off the location tracking feature on your mobile device at any time.

  • Any information about the insured or the beneficiary of our products or services such as the co-policyholder.

  • Any Information of your family members (in the case that the family member is related to our products or services)

  • Any record of communication with Sunday such as a call record with our call center and customer service.

  • Any Information on your usage of our products or services such as claims made, our approval decision made on each claim, and any related information.

  • Any information that can be used for market research purposes including but not limited to the record of documents and digital contents we have sent to you, regardless of whether or not you have opened the documents and emails, or clicked on the links we sent.

  • Any information about your usage of our products or services provided by our partners.

  • Any information provided by a third party including your insurance risk assessment information, determined insurance rate, claims history, fraud cases, and any previous suspicious activities.

  • Any personal information and general information (such as credit default information) provided to us by credit agencies and anti-fraud agencies as well as your joint credit history, your financial situation, your financial history.

  • Any information related or that we deem suspicious in regards to fraud, debt, thievery, and money owed.

  • Criminal records and criminal offenses.

  • Any information related to your well-being including your medical records, or in the case of high-risk patients, any information of your previous health insurance and/or life insurance plans.

  • Personal Property Information such as property location, market value, number of rooms, type of property, and any property still in progress (in cases where this information is related to our products or services).

  • Details of your Personal Financial Information such as your salary, your sources of income, details of your savings account, your transactions history, and your preferred payment method.

  • Details of your previous and current loans (in cases where this information is related to our products or services).

  • Details of your employment status (in cases that this information is related to our products or services).

  • Information about the status of your property’s possession such as whether or not you are renting a property, whether or not you are living with your parents, or whether or not you are the owner of the property you are currently residing in.

  • Your citizenship status and/or your nationality.

  • Information of your marital status, family, lifestyle, and your social status (in cases where this information is related to our products or services) such as the number of people in your family.

  • Any information that Sunday has bought or rented from a third party such as demographic data, details of unpaid charges, marketing lists, any information accessible to the public, and any information that can be used to increase interests in Sunday’s products and services.

  • Any personal information that we have derived from our analysis or from customer profiling.

  • Any information about requests made by a third party such as in an event where the solicitant is not the owner of the account.

  • Tax Information (in cases where this information is related to our products or services) such as investment accounts.

• Disclosure of your personal information

  We may disclose your personal data to companies under Sunday, our Finance Business partners, our partners in Healthcare Industry, Medical Expense service providers, Health Claim service providers, Business Associations, Policyholder or Mutual Funds, Professional Consultants, Researchers, Credit Reference Agencies, Debt Collection Agencies, and Third Party Affiliates including other Life Insurance companies, Casualty Insurance companies, lawyers, banks, accountants, financial institutions, trust funds, other types of third party service providers operating in the communication industry, IT industry, payment industry, printing industry, or any other services, credit card information service providers, data analytics service providers, marketing agencies, Roadside Assistance service providers, Surveying service providers, Automobile Repair shops, Hospitals and Medical Clinics, Safety and Security Personnels, any affiliates or companies that have contractual agreements with Sunday, or any third party person that has been granted the permission to view your personal data by you. Your personal data may be disclosed and sent to your current assignee, future assignee (including our partners and affiliates), companies under Sunday, or any companies formed by future mergers or acquisitions involving Sunday. We may disclose your personal data when required by relevant law or court order, or as requested by other government authorities or law enforcement agencies. In our effort to improve our services, we are constantly looking for ways to improve our level of service as well as our area of service. In order to do that, we may disclose your personal data with our business partners, any third party affiliates that are licensed or hired under contract, service providers, advertising agencies used for our promotions or product offerings, or any other service providers that may or may not be under Sunday but are related to our products or services. Nevertheless, to ensure that you do not receive any form of unwanted communications, the information we provide to our business partners, services providers, and third party affiliates will only include information related to our promotions, our products offerings, and any services related to the transactions made between Sunday and you. For any other reasons beyond the Terms and Conditions listed in here where the disclosure of your personal data has been made, we assure you that Sunday will strictly uphold the confidentiality of your personal data to the same degree, if not higher, as Sunday’s security measures mentioned here. This does not include any cases where your personal data is required by law or court order, or as requested by other government or law enforcement authorities. In the event where a business transaction has been made, including the sale of some of our businesses, mergers, and acquisitions, your personal data will be included as part of our assets that can be transferred. Sunday will not sell or rent your personal information you provide on our website to any other entities. Nevertheless, Sunday may choose to share any anonymous information or information created by pooling all users with our third party affiliates.

• Handling of your personal information

  Sunday may send and store your personal data on our cloud servers located overseas. The process of handling this personal data will be done in accordance with the contracts terms and conditions we have made with you and/or in accordance with the contracts terms and conditions we make with a third party. Sunday takes all responsibility to secure and safeguard your Personal Information in accordance with the minimum safety Terms and Standards listed on the Indonesia personal data protection Law Number 27 of 2022 on Personal Data Protection.

• Consent from owner of personal information

  By agreeing to these Terms and Conditions, your personal information can be used by Sunday and all of our third party affiliates. We reserve the rights to use your data until otherwise there is a change in legal regulations which will require us to acquire your consent in the form of signature or by clicking a checkbox. Sunday welcomes your comments, queries, concerns or complaints relating to your information or data privacy. Please contact us electronically via cs@sundayinsurance.co.id